Privacy Policy

Data Controller

NL Counselling and Therapy is responsiblke for collecting and processing your personal data

The data controller is 

Nicola Lloyd

Trading as: NL Counselling and Therapy

Email: nicola@nlcounsellingandtherapy.co.uk

Tel: 07872473634

I am committed to protecting your privacy and handling your  personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

Collected Personal Data

I may collect personal information that you provide when you contact me, enquire about counselling or engage in counselling services.

This may include:

● Name

● Contact details, such as email address and telephone number

● Date of birth or age, where relevant

● Information provided when making an enquiry

● Information discussed or provided as part of counselling

● Information relating to your mental or physical health where relevant to the counselling service

● Information relating to your circumstances, relationships and wellbeing

● Appointment and attendance information

● Payment and invoicing information

● Information relating to risk or safeguarding where relevant

Some information collected during counselling may be considered special category data, particularly information relating to your health. This information will be handled with appropriate care and in accordance with applicable data protection legislation.

I will only collect information that is relevant and necessary for providing and managing the counselling service.

Purpose for Collecting Data

Your personal data may be collected and used for the following purposes:

● To respond to enquiries and requests for information

● To arrange and manage counselling appointments

● To provide counselling services safely and appropriately

● To communicate with you regarding appointments and counselling arrangements

● To maintain appropriate professional records

● To process payments and manage administration

● To support safe and ethical professional practice

● To discuss relevant aspects of my work with my professional supervisor, where appropriate

● To identify and respond to safeguarding or serious risk concerns where necessary

● To meet legal, professional, insurance or regulatory requirements

● To manage complaints or concerns

Your information will not be sold or used for unrelated marketing purposes.

I will only process your personal data where there is a lawful basis for doing so under applicable data protection legislation.